Privacy Policy

Effective Date: December 15, 2025

This Privacy Policy explains how Khamab Kalahari Reserve (“!Khamab,” “We,” “Us,” or “Our”) collects, uses, discloses, and protects your Personal Information when you visit our website, submit an enquiry, or make a reservation.

We are committed to protecting your privacy and ensuring your Personal Information is collected and used in a lawful and transparent manner, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

1. Information We Collect

We collect Personal Information in two primary ways: directly from you, and automatically as you interact with our website.

A. Information You Provide Directly

When you use our enquiry form, contact us, or initiate a reservation, you voluntarily provide us with the following Personal Information:

  • Identity Data: Your full name and surname.

  • Contact Data: Your email address and phone number.

  • Enquiry/Reservation Details: Information related to your requested arrival date, subject, and message, which may include details about your party size or specific needs.

Note on Payment Data: Our website is currently used for inquiries and reservations only. We do not collect or store sensitive payment information (such as credit card numbers) directly on this website. Any subsequent payment processing required for confirmed bookings will be handled offline or via a secure, third-party payment gateway, and will be governed by that provider’s privacy policy.

B. Information Collected Automatically (Cookies and Tracking)

When you visit our website, we automatically collect certain information about your device and browsing activity using cookies and other tracking technologies (such as Google Analytics). This data helps us understand how our site is used and how we can improve the user experience. This information may include:

 

  • Usage Data: Details about how you use our website, including pages viewed, time spent on pages, and referring sites.

  • Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, and operating system.

 

2. How We Use Your Information

We use the Personal Information we collect to operate our business and provide you with the services you request. Specifically, your information is used for the following purposes:

  • To Respond to Inquiries and Reservations: We use your Identity and Contact Data to respond to your questions, process your requests, and facilitate the booking of your stay. This use is necessary to take steps at your request before concluding a contract (reservation) and for the performance of that contract.

  • Marketing and Communication: With your explicit consent (e.g., if you subscribe to our newsletter), we may use your Contact Data to send you news, promotional offers, and updates about !Khamab Kalahari Reserve. You have the right to object to or withdraw this consent at any time, which you can do by using the “unsubscribe” link in any marketing email or by contacting us directly.

  • To Improve Our Website: We use automatically collected Usage and Technical Data to analyze how visitors use our website. This allows us to understand user needs, troubleshoot technical issues, and continuously improve the design and functionality of the online experience. This is based on our legitimate interest in providing a high-quality online service.

  • Security and Legal Compliance: We may use your information as necessary to comply with legal obligations, enforce our policies, and protect the rights, property, or safety of !Khamab, our guests, or the public.

Marketing Communications: We will only use your Personal Information for marketing purposes if you have provided us with your explicit consent (e.g., by checking a box to subscribe to a newsletter). You may opt-out of receiving marketing communications at any time by using the “unsubscribe” link in any email or by contacting us directly.

3. Disclosure of Your Information

We do not sell, trade, or rent your Personal Information to third parties. We may disclose your information only to the following trusted third parties:

  • Service Providers: We may share data with service providers who perform functions on our behalf, such as booking systems, email service providers, and website hosting providers. These parties are obligated to process your data securely and in accordance with this policy.

  • Legal Requirements: Where required by South African law or legal process, or to protect the rights, property, or safety of !Khamab, our visitors, or the public.

  • Professional Advisors: Such as accountants, lawyers, or insurers, where necessary.

 

4. Data Security

We have implemented reasonable technical and organisational measures to protect your Personal Information against accidental loss, unauthorized access, use, alteration, or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee the absolute security of your data transmitted to our site.

 

5. Data Retention

We retain your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Typically, we will retain reservation and correspondence data for [Insert Duration, e.g., 5 years] after your last interaction, unless otherwise required by law.

 

6. Your Rights (POPIA)

As a data subject, you have the right to:

  1. Be Notified: Be informed that your Personal Information is being collected.

  2. Access: Request access to the Personal Information we hold about you.

  3. Correction: Request correction or deletion of inaccurate, irrelevant, excessive, or misleading information.

  4. Objection: Object to the processing of your Personal Information, including for the purposes of direct marketing.

  5. Lodge a Complaint: Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details provided below.

 

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Effective Date.” We encourage you to periodically review this page for the latest information on our privacy practices.

 

8. Contact Us

If you have any questions about this Privacy Policy or our treatment of your Personal Information, please contact us:

Khamab Kalahari Reserve Email: reservations@khamab.co.za Phone: +27 72 581 7207